tkok's Privacy Policy

tkok collects various types of information from its members. The purpose of collecting this information is to improve service quality, ensure security, and provide you with a personalised experience.

1.1 Registration and account information

When you open an account with tkok, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Documents required for identity verification (such as a national identity card)
• Preferred language and currency

1.2 Financial transaction information

During deposits and withdrawals, we store detailed transaction information. This includes payment method details (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount and time, and the transaction reference number. Financial information is used only for payment processing and fraud prevention.

1.3 Technical and usage information

When you use our platform, certain technical information is collected automatically:

• Device type, operating system, and browser information
• IP address and geographic location (at country level)
• Session duration, click patterns, and navigation history
• Information collected through cookies and similar tracking technologies

tkok uses collected information only for specific, legitimate, and necessary purposes. Those purposes are set out in detail below:

2.1 Service delivery and operation

Your information is essential for creating and managing your account and ensuring the smooth operation of the service. This includes login verification, payment processing, and storing gaming history.

2.2 Identity verification and security

We use the necessary information to confirm your identity and prevent financial fraud. SSL encryption and other technical security measures are always active on tkok's platform to keep your account secure.

2.3 Customer support and communication

We use your contact information to send you necessary communications (such as transaction confirmations, password-change alerts, and notifications about important policy changes). Our customer support team provides assistance in Bengali and English 24/7 via live chat and email.

2.4 Service improvement and personalisation

By analysing your usage patterns, we improve service quality and create a more relevant experience for you. This information is never shared with any third party for marketing purposes.

2.5 Ensuring responsible gaming

tkok takes responsible gaming seriously. By monitoring your gaming patterns, we can take precautionary steps when needed. You can read more in our Responsible Gaming guidelines.

tkok never sells your personal information. However, information may be shared in certain specific situations as required to operate the service.

3.1 Service provider partners

tkok works with certain trusted third parties for payment processing, identity verification, fraud prevention, and technical support. These partners receive only the information needed for a specific purpose and are bound by strict confidentiality agreements.

3.2 Legal obligations

To comply with applicable laws in Bangladesh or to fulfil a judicial order, we may be required to share necessary information with the relevant authorities. Such disclosure is always limited to the minimum amount required.

3.3 Business transfers

If there is a change in tkok's business structure (such as a merger or acquisition), your information may be transferred to the new service provider. In that case, you will be notified in advance and your information will remain protected under this policy.

3.4 Sharing with your consent

Outside the situations described above, tkok will share your information with any other party only on the basis of your explicit consent.

tkok's website and app use cookies and similar technologies to function properly. Cookies are small data files stored on your device that help the website remember your preferences and session information.

4.1 Essential cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, carry out security verification, and store your preferred language and currency. The site cannot function properly without these cookies.

4.2 Analytical cookies

We use analytical cookies to understand how users interact with our platform. This information is fully anonymised and is used only to improve the service.

4.3 Cookie controls

You can disable or delete non-essential cookies at any time from your browser settings. However, disabling certain cookies may limit the functionality of the website.

tkok has put in place industry-standard technical and administrative measures to protect your personal information.

5.1 Encryption and secure connections

Our platform uses SSL (Secure Sockets Layer) encryption, which keeps all data exchanged between your browser and our servers secure. Sensitive information such as passwords and financial details is stored in encrypted form.

5.2 Access controls

Only specific staff members who need it for their work can access your information. All staff are required to follow strict privacy policies and receive regular security training.

5.3 Security audits

Regular security tests and audits are conducted to keep our systems secure. If a security incident is identified, we act quickly and notify the relevant users where necessary.

5.4 Limitations

While tkok takes the highest measures to protect your information, it is not possible to guarantee 100% security on the internet. You are responsible for keeping your password confidential and for using your account carefully on public networks.

tkok retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is held.

6.1 Active accounts

We retain your information for as long as your account remains active. Even after a request to close an account, some information may be kept for a specified period to meet legal obligations.

6.2 Financial transaction records

Financial transaction records are retained for a specified period in accordance with applicable laws and regulatory requirements. These records also help in resolving financial disputes.

6.3 Requests to delete information

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information due to legal obligations. Contact our support channels for more details on this.

tkok believes that you are the owner of your own information. We therefore provide you with the following rights:

7.1 Right to access your information

You may request a copy of the information we hold about you at any time. We will provide it within a reasonable time after your request.

7.2 Right to correct your information

If any of your information is incorrect or incomplete, you can correct it from your account settings or by contacting us.

7.3 Opting out of marketing communications

If you do not wish to receive promotional emails or messages, you can turn them off from your settings at any time. However, essential service-related messages (such as security alerts) cannot be turned off.

7.4 Right to close your account

You may request to close your tkok account at any time. Before closing your account, make sure you have withdrawn any balance remaining in your account.

All tkok services are intended only for persons aged 21 or older. We do not knowingly collect any information from minors.

Age verification is mandatory during the registration process. If we learn that a minor has opened an account, that account will be closed immediately and the related information will be deleted. You can learn more about tkok's values and commitment to safety on our About Us page.

Our platform is connected to certain third-party services, including payment gateways and gaming software providers. These third parties have their own privacy policies that apply to their services.

tkok is not responsible for the privacy practices of these third parties. However, we work only with partners who follow appropriate data protection standards. For payment services, transaction information handled through bKash, Nagad, Rocket, and Upay as well as bank transfer methods falls under the respective providers' own security arrangements.

tkok reserves the right to update this privacy policy as needed. Changes to the policy may be required due to expansion of the service, technical changes, or legal requirements.

For any significant changes, we will notify you in advance by email or through the platform. Continuing to use the platform after a change is made will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.

If you have any questions about any aspect of this policy, please contact our support team. Our Frequently Asked Questions page may also be helpful for general queries.

If you have any questions, concerns, or complaints about this privacy policy, please contact tkok through the following:

• Live Chat: 24/7 direct support, in Bengali and English
• Email: [email protected]

Our support team processes any data protection-related requests as quickly as possible. When requesting deletion or correction of information, please provide your account verification details so we can confirm your identity.